Return and Refund Policy

This page provides detailed information on how to request a return, refund, or exchange in the event that your order does not meet your expectations.

Key Information

Return Period:

30 days from the delivery date

Restocking Fee:

None

Refund Processing Time:

Up to 7 days after approval

Return Shipping Costs:

Paid by the customer

Exchanges:

Accepted under the conditions listed below

Order Cancellations
If you wish to cancel your order, please email us as soon as possible at info@cyriene.com.
We will do our best to process your request before your order is shipped. However, once the order has been shipped, cancellations can no longer be accepted.

Exchanges
If you would like to exchange an item, contact us at info@cyriene.com with your order number and details of your request.
Our team will provide clear, step-by-step guidance to help you complete your exchange.

Exchange requirements:

  • Items must be unused and unwashed
  • Items must be returned in their original packaging
  • All tags and accessories must be intact

Once your request is received and approved, we will assist in arranging your exchange.

Refunds

After we receive and inspect the returned item, we will notify you by email regarding the approval status.

If approved:

  • Refunds are processed to your original payment method
  • The process takes up to 7 days after approval
  • No restocking fees are applied

Refund timing may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@cyriene.com and include:

  • Your order number
  • A clear description of the issue
  • Photos of the item and packaging

After verification, we will arrange either:

  • A replacement item, shipped at no cost to you
    or
  • A full refund to your original payment method.

Our team aims to resolve such cases as quickly as possible to ensure your satisfaction.

Returns Requirements

You can return items within 30 days from the date of delivery.
To be accepted, items must meet the following criteria:

  • Unused and unwashed
  • In their original packaging
  • All tags and accessories must be intact

Returns requested after the 30-day period cannot be accepted.

How to Return an Item

To make a return, please follow the steps below:

  1. Contact Us

    Email info@cyriene.com with your order number and the reason for the return. Returns without prior approval will not be processed.

  2. Follow Our Instructions

    Once your return is approved, you'll receive the return address and shipping instructions from our support team.

  3. Package Carefully

    Ensure the item is securely packaged to prevent any damage during transit.

Note: The cost of return shipping is the responsibility of the customer.

This policy is subject to our Terms of Service.

If you need assistance or have any questions, use the methods below to get in touch with us.

Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST

Email: info@cyriene.com
Phone Number:+447520640386
Contact Form: Check our Contact Us page

Business Information

Cyriene is owned and operated by LAYAL GROUP LTD, a company registered in the United Kingdom.

Registration Number: 16584632
DUNS Number: 233980178

Adress:
West Midlands House, Gipsy Ln, Willenhall WV13 2HA, United Kingdom