After we receive and inspect the returned item, we will notify you by email regarding the approval status.

If approved:

• Refunds are processed to your original payment method
• The process takes up to 7 days after approval
• No restocking fees are applied

No, all orders are delivered free of charge in Australia. More details can be found in our Shipping Policy.

If you wish to cancel your order, please email us as soon as possible at info@cyriene.com.
We will do our best to process your request before your order is shipped. However, once the order has been shipped, cancellations can no longer be accepted.

You can find the full list of accepted payment options on our Payment Options page.

Please visit our Track Your Order page and enter your tracking details, which were sent to you by email once your order ships.

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@cyriene.com and include:

• Your order number
• A clear description of the issue
• Photos of the item and packaging